HCLTech | Desktop Support Specialist | palo alto, ca

HCLTech • palo alto, ca, us • 3w ago

Requirements

Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong macOS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver’s license and reliable transportation

What will make a candidate stand out

Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience

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